NestXO retailOS
Partner program

Partner Program Terms

Last updated: 11 September 2026

These Partner Program Terms (the “Terms”) govern participation in the NestXO Partner Program (the “Program”) operated by NestOne Group Private Limited (“NestOne”, “we”, “us”), the company behind NestXO retailOS. By applying to the Program, or by using a partner code, you (the “Partner”) accept these Terms. The commercial numbers below are the ones published at nestxo.com/partners on the date shown above; where they differ, the published page prevails for introductions registered after the change.

1. Definitions

  • Introduction — a retail business you register through nestxo.com/partners/register, before its demo, quoting your partner code.
  • Qualified Introduction — an Introduction of a retail business running one or more stores with a billing system, where a decision maker attends the demo, and which is not already in our pipeline or customer base.
  • Live Client — an Introduction that has signed a NestXO subscription, gone live and made its first subscription payment.
  • Subscription Payment — a payment the client actually makes for its NestXO subscription, whether billed annually, quarterly or monthly. Payouts are calculated on Subscription Payments received, never on amounts invoiced but unpaid.
  • Subscription Value — the annual subscription fee the client signs for, excluding taxes, one-time onboarding or implementation charges, hardware, and third-party pass-through costs (for example messaging or telephony usage).
  • Partner Code — the code we issue on approval (for example NXP-0042). It identifies you on every Introduction. It is personal to you and cannot be shared, sold or assigned.
  • In our pipeline — a business that has contacted us, been contacted by us, requested a demo, received a quote, or been registered by another partner within the 180 days before your registration, as shown by our records.
  • Related businesses — businesses under common ownership or control, or that share a brand, a group or a decision maker. Related businesses count as one Introduction and one Live Client for tier promotion, although payouts are calculated on each subscription’s payments.

2. Eligibility and enrolment

Anyone with genuine relationships with retailers may apply: individuals, sole proprietors, firms and companies. We review every application personally and may accept or decline it at our discretion, without giving reasons. On approval you are enrolled as a Referral Affiliate and receive your Partner Code by email. There is no fee to join.

You must be at least 18, entitled to enter into this arrangement, and not an employee, director or contractor of a current NestXO customer you intend to introduce. NestOne employees and their immediate family are not eligible.

3. Tiers

  • Referral Affiliate. You make the Introduction; we handle everything from the demo onward. No minimum activity, no agreement beyond these Terms.
  • Business Development Partner (BD). Earned, not applied for. When 3 of your Introductions become Live Clients and you invoice as a business (a registered proprietorship with PAN or GSTIN, or a company, LLP or partnership firm), you are promoted automatically and notified by email. BD partners sign the BD Partner Agreement, may join demo calls for their Introductions, and keep a minimum of 3 Qualified Introductions per calendar quarter. A BD partner below the minimum for 2 consecutive quarters returns to the Referral Affiliate tier; payouts already earned are unaffected.
  • Reseller & Implementation Partner. Not yet open. Announced separately when it is.

An individual who reaches 3 Live Clients continues to earn as a Referral Affiliate and is promoted as soon as an invoicing entity is on file with us. We may, at our discretion, promote a partner earlier.

4. Registering Introductions and attribution

  • Register every Introduction before the demo, by business name and decision maker, quoting your Partner Code. Unregistered or late registrations are not attributable.
  • First registration wins. Attribution lasts 90 days from registration. If the business signs within that window, the Live Client is yours. If it signs later, or after approaching us directly with no Partner Code, no attribution applies unless we agree otherwise in writing.
  • We confirm each registration by email, or tell you within one working day if the business is already in our pipeline or customer base. That decision is final.
  • Only register businesses you have actually spoken to and who expect our call. Bulk submissions, purchased lists, or contacts who have not agreed to be introduced are not Introductions and may lead to suspension.
  • A business that is an existing NestXO customer, already in our pipeline, part of NestOne Group, or one in which you, your relatives, your employees or your affiliates are buyers, owners or decision makers, is excluded.
  • A business may be registered once. When its 90-day window lapses without a signature, it may be registered again only with our written consent; re-registering it yourself, or through another partner, does not renew attribution. A former client that re-signs more than 90 days after cancelling is a new business and is not attributable without our written consent.
  • Attribution is decided on our CRM records, which are conclusive. Where two partners claim the same business, or a partner disputes an attribution, our decision is final.

5. Payouts

  • Referral Affiliate: 10% of each Subscription Payment a Live Client makes during its first 12 months of subscription.
  • Business Development Partner: 20% of each Subscription Payment a Live Client makes during its first 12 months, for clients that went live after your promotion, plus 5% of each Subscription Payment in the client’s second 12 months. Live Clients that went live before your promotion remain on the affiliate rate.
  • The rate is fixed by your tier on the day the client goes live. A client that went live while you were a Referral Affiliate stays at the affiliate rate for all of its first-year Subscription Payments, however it is billed and even if you are promoted to BD while it is still paying. The BD rate and the renewal share apply only to clients that go live on or after your promotion date. The client whose go-live triggers your promotion therefore stays at the affiliate rate.
  • Payouts follow the client’s payments. Each share is released within 30 days of the Subscription Payment it is calculated on, with a statement showing the calculation. A client on an annual plan therefore earns you the whole first-year share in one payout; a client on a quarterly or monthly plan earns it payment by payment. Amounts below ₹2,000 accrue and are paid with the next statement that crosses that amount, or at the end of the client’s first year, whichever is earlier.
  • If a Subscription Payment is refunded, charged back or reversed, or a Live Client cancels within 90 days of going live, the share paid on that payment is reversed on your next statement. Payments the client simply stops making earn nothing further, and nothing already paid to you is reclaimed.
  • Discounts, credits or trials we grant a client reduce the Subscription Value the payout is calculated on. Payouts are not due on upgrades, add-ons or hardware unless we say so in writing.
  • Rates may change with 30 days’ notice on nestxo.com/partners; the rate in force when an Introduction is registered applies to that Introduction.
  • A renewal share is payable only if you are an active BD partner (not suspended, terminated or returned to the affiliate tier) on the date the renewal payment is received.
  • Statements. You have 30 days from a statement to raise a dispute in writing; after that the statement is accepted. Amounts you have not invoiced within 12 months of the statement that shows them lapse.
  • Reversals and set-off. Any share we reverse is set off against your future payouts. If there is nothing to set off against, you repay it within 30 days of our request.

6. Invoicing and tax

Payouts are made in Indian Rupees by bank transfer against an invoice you raise on us for the amount shown in your statement. We deduct tax at source where Indian law requires it and provide the certificate. If you are registered for GST, charge it on your invoice; if you are not, say so on the invoice. You are responsible for your own income tax and for any registrations your activity requires. Partners outside India are paid in INR or, by arrangement, in another currency at the prevailing rate, net of transfer charges.

7. Conduct

  • You may describe NestXO using the material we provide and the public website. You must not quote prices, promise discounts, timelines or features, or make any commitment on our behalf. Pricing is quoted by NestOne on the demo.
  • You must not present yourself as an employee or agent of NestOne, sign anything for us, or collect money from a client.
  • No paid advertising on the NestXO or NestOne name or trademarks, no bidding on our brand keywords, and no bulk or automated messaging in our name, without our written approval.
  • Comply with applicable law, including data protection and anti-spam rules, and with the client’s own confidentiality. Do not share one client’s information with another.
  • Be honest with us: no self-referrals, no registering businesses you do not know, no splitting a group into several registrations, no timing registrations or go-lives to game a promotion.
  • Never offer, pay or promise money, gifts or other inducements to a client’s owners, staff or advisers to influence a purchase, and comply with all anti-bribery and anti-corruption law.
  • You are responsible for anyone who acts for you. You may not sub-license, delegate or assign your Partner Code or your participation; we may assign these Terms to a NestOne group company or a successor.

8. Confidentiality and data

Information about our pricing, pipeline, product roadmap, clients and payouts is confidential and may be used only to perform under the Program. This obligation survives for three years after your participation ends. Information you give us about an Introduction is used to contact that business about NestXO and is handled under our Privacy Policy and applicable data-protection law. You confirm that you have the business’s consent to introduce it to us; if a business complains of unsolicited contact, we may suspend your code.

Non-solicitation. During your participation and for 12 months after it ends you will not, using anything learnt through the Program, solicit a NestXO client or an Introduction to move to a competing retail software product, or solicit NestOne’s employees or other partners to leave.

9. Brand use

While you are an active partner you may say that you are a NestXO partner and use the NestXO name and logo in the form we provide, on your website, profile and proposals. You may not alter the marks, register similar names or domains, or imply that NestOne endorses your other services. This permission ends when your participation ends.

10. Suspension and termination

  • Either side may end participation at any time by email. We may suspend a Partner Code immediately for a breach of these Terms, suspected fraud, or conduct that harms NestXO or a client.
  • While suspended, registrations under your code are not attributed. Suspension may be lifted at our discretion.
  • On termination, payouts already earned on Live Clients are paid on the normal schedule; renewal shares stop for renewals falling after termination unless we agree otherwise. Introductions registered but not yet live at termination are honoured for the remainder of their 90-day window if the termination was not for breach.
  • Where termination is for fraud, misrepresentation, self-referral, bribery or a breach of section 7, all unpaid payouts are forfeited and any promotion obtained through the breach is reversed.

11. Relationship

You are an independent business, not an employee, agent, franchisee or joint venturer of NestOne. Nothing here creates exclusivity: you may promote other products, and we may work with other partners and sell directly, including to businesses in your area. We may run demos, close and support clients however we see fit; a Live Client is a NestOne client, not yours.

12. Liability

To the extent permitted by law, NestOne’s total liability to you under the Program in any year is limited to the payouts due to you in that year. We are not liable for indirect or consequential loss, or for a client’s decision not to sign, renew or pay. You indemnify us against claims arising from your breach of these Terms or from representations you make that we did not authorise.

13. Changes

We may update these Terms, the Program rates, tiers, thresholds and eligibility by publishing the new version on this page with a new date and, for rate changes, giving 30 days’ notice. Continuing to register Introductions after the date means you accept the update. Introductions already registered keep the terms in force when they were registered. We may also close or pause the Program with 30 days’ notice; shares already accrued are paid on the normal schedule and no further shares, including renewal shares, accrue after the notice period.

14. Governing law

These Terms are governed by the laws of India, and the courts at the company’s registered location shall have jurisdiction, subject to applicable law. Where the Program is offered outside India, mandatory local law applies to the extent it cannot be excluded.

These Terms, together with the BD Partner Agreement for BD partners, are the whole arrangement between us on the Program. If a clause is unenforceable the rest stands. Our not enforcing a clause once is not a waiver. Notices are by email to the addresses on record.

15. Contact

NestOne Group Private Limited — platform@nestonegroup.com. Questions about a payout or an attribution should quote your Partner Code and the lead reference from your registration confirmation.